At Maxwell Electronics, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.

Return Eligibility

  • Time Frame: Returns are accepted within 30 days from the date of purchase.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Receipt/Proof of Purchase: A valid receipt or order confirmation is required for processing returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale.
  • Products damaged due to misuse or unauthorized alterations.
  • Digital goods, software, and downloadable products.

Return Process

  1. Initiate a Return: Contact us at info@maxwellelectronics.co with your order details and reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping.
  3. Shipping Your Item:
    • Use the original packaging to securely pack the item.
    • Clearly label the package with the RMA number.
    • Ship the item to the address provided in the return authorization email.

Refund Policy

  • Processing Time: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
  • Refund Method: Refunds will be issued to the original payment method.
  • Shipping Costs: Shipping charges are non-refundable. Customers are responsible for return shipping unless the item was defective or damaged.

Exchanges

If you need a different product, we recommend returning the original item and placing a new order.

Defective or Damaged Products

If your item arrives defective or damaged, please notify us within 48 hours of delivery. We will arrange a replacement or a refund at no additional cost to you.

Contact Us

For any questions or concerns about returns, please contact:
Email: info@maxwellelectronics.co

At Maxwell Electronics, we stand by our motto: Delivering Excellence Through Living Innovation. Your satisfaction is our priority, and we are here to assist you at every step.